Warranty

ECO® COMMERCIAL 10-YEAR LIMITED WARRANTY FOR NORTH AMERICA

Cosentino, S.A. warrants to the original owners of installed ECO® products for a period of ten (10) years from the date of installation that the ECO® material will be free from manufacturing defects. If a manufacturing defect occurs during the warranty period, Cosentino North America will replace the defective ECO® products.

WHAT THIS LIMITED WARRANTY COVERS:

This limited warranty covers ECO® quartz surfaces products that have been purchased from an Authorized ECO® Installer or Dealer and have been permanently installed for commercial uses.

This limited warranty covers products that have been maintained according to the ECO® quartz surfaces Care and Maintenance Guide provided free of charge at the time of installation, or obtained at www.cosentinowarranty.com. You may request additional copies of the Guide from your Authorized ECO® Installer or Dealer or by visiting www.cosentinowarranty.com.

WHAT THIS LIMITED WARRANTY DOES NOT COVER:

This limited warranty is non-transferable following permanent installation of the ECO® products.

Cracks that occur from thermal shock from the use of crock pots, skillets or other hot items placed directly on the ECO® quartz surfaces are not covered by this warranty. Caution: Do not use crock pots, skillets or other hot items directly on ECO® quartz surfaces. Always place them on a trivet or cutting board to protect ECO® from thermal shock.

This limited warranty does not cover improper fabrication or improper installation.

Because ECO® surfaces are made from recycled content and are intended to have a natural and non-uniform appearance, they are subject to variances including but not limited to color, shade, particle structure, pits, fissures, surface irregularities or other variances that may occur in the manufacturing process. These variances are not covered by this warranty.

This limited warranty does not cover any additional or supplemental repairs or modifications such as any plumbing, electrical, tile or wall surface modifications that may be necessary to repair or replace the ECO® product covered under this limited warranty. Such other repairs and modifications shall be the responsibility of the customer.

This limited warranty does not cover products that have not been paid for in full.

This limited warranty does not cover products exposed to abnormal use or conditions or abuse in any way. “Abnormal use or conditions” include, but are not limited to, damage from mishandling or misuse, damage from excessive heat, scorching or exposure to weather conditions, exposure to ultraviolet light, wear and tear from physical abuse, chemical abuse, acid etching, damage from improper care and maintenance or damage from chipping, cracking, impact damage or breaking due to customer abuse, that could harm or wear the finish.

This limited warranty does not cover outdoor uses.

This limited warranty does not cover seam performance.

This limited warranty does not cover products that you, the customer, decide you do not like after installation due to color, edging styles or other opinions based on personal preference.

This limited warranty does not cover normal wear of the finish, or temporary marks on the Silestone® products including but not limited to metal marks, fingerprints, smudges or other temporary marks.

Cosentino North America is not responsible for damage or injury caused in whole or in part by acts of God, job site conditions, architectural and engineering design, structural movement, acts of vandalism, or accidents.

This limited warranty does not cover transportation or freight costs.

RECOMMENDED MAINTENANCE:

This warranty covers ECO by Cosentino® surfaces that have been maintained according to the following recommendations:

Clean all spills immediately.

To clean the surface, use a gentle general pH-balanced house cleaner or regular soap and water and a cloth. Windex® or similar cleaners may be used.

Do not use any chemical sealant products as they will void this warranty.

The recommendations for properly maintaining ECO by Cosentino® surfaces are not limited to the above recommendations. Please consult the Care and Maintenance Guide for ECO by Cosentino® for a complete description of the recommended maintenance.

REGISTRATION:

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To register for this limited warranty, you must fill out the warranty registration online at www.cosentinowarranty.com or call or write to Cosentino North America at the phone number or address below to obtain a registration form. You must register within sixty (60) days of installation to be eligible under this limited warranty.

TO OBTAIN SERVICE UNDER THIS WARRANTY:

To obtain the best service under this limited warranty, contact the source from whom you purchased your ECO by Cosentino® product. For more information about this warranty, please contact Cosentino North America, directly by writing or calling:
Corporate Headquarters

2245 Texas Drive, Suite 600
77479 Sugar Land, ( TX ) USA
Phone: +1 281-494-7277
Fax: +1 877-532-6394
Attn: Warranty Administrator

In order to obtain service under this limited warranty, you must permit your Cosentino North America Authorized ECO by Cosentino Installer to inspect your ECO by Cosentino product at your residence. Also, you must reasonably cooperate with your installer and Cosentino North America’s agents in the efforts to service this limited warranty.